Terms and Conditions for Cowo & Crèche Parent Flex Member Packages

Cancellation Policy

Cancellation By Member:

Cancellations are subject to the following terms:

Members must provide a written cancellation notice to Cowo & Crèche management before their cancellation.

Monthly packages: Cancellations must be made at least 30 days in advance to avoid being charged for the following month.

Weekly packages: Cancellations must be made at least ten days in advance to avoid being charged for the following week.

Refunds will not be issued for unused days in the event of early cancellations but can be accredited for future reservations. (Credits expire 90 days after issued)

Cowo & Crèche Cancellation:

Cowo & Crèche reserves the right to cancel Parent Flex Member packages with reasonable cause, such as violating facility rules or non-payment.

In the event of cancellation by Cowo & Crèche, any prepaid, unused passes will be refunded in full.

Pass Transferability

Passes are transferable. Sometimes, passes may be transferred to immediate family members (spouse, children) with prior written approval to Cowo & Crèche management. Additional terms and conditions may apply.

Pass transfers must take part within the validity period of your pass(s), which is 90 days.

Transfer requests must be made in writing or via email to Cowo & Crèche management for approval. Any attempt to transfer passes without authorization may result in immediate termination of membership and loss of privileges to Cowo & Crèche.

Approvals must be given in written form for the next member to use passes.

Passes cannot be resold.

Transferred passes are subject to the same terms and conditions as the original passes.

Refunds:

Passes are non-refundable. We do not provide refunds for unused or partially used passes.

Pass Credits:

Passes are non-refundable, but Cowo & Crèche management may issue credits under certain circumstances.

Pass credits can be used to purchase future packages or additional services.

Pass credits are non-transferable and expire 90 days from the date of issuance.

Childcare Fees

Childcare fees are included in the cost of each package selected

The additional childcare cost is combined in each package with the general membership cost and must be paid per the chosen package's terms.

Childcare and Enrollment on Bright Wheel:

All children utilizing Crèche services will be enrolled on the Bright Wheel platform. Parents will receive login details upon registration.

Bright Wheel will provide real-time updates on a child's activities, including meals, naps, and educational milestones.

Parents must provide up-to-date immunization records for every child enrolled in the Crèche facility. Failure to provide immunization records may result in the child being unable to attend the Crèche facility.

(fast secured wi-fi, artisanal coffee, Bevi water system, snacks, nitro cold brew and more)

Additional Fees

Late Pickup Fees:

Parents who pick up their children from the Crèche facility after the specified pickup hours may be subject to late pickup fees. These fees will be communicated separately.

Add-On Services:

Cowo & Crèche may offer additional services and amenities beyond the standard package inclusions. Members can choose to avail of these services at their own expense.

Pass Usage and Validity

Passes have a specified validity period. All passes are valid for a 90-day period.

Passes not used within the validity period will expire, and no extensions will be granted.

Access Hours

Cowo (coworking) access and Crèche (childcare) hours are subject to the specified hours of operation, as outlined in your package details.

Early or late access may be available based on availability and subject to additional fees.

Referral Program

Referral rewards, outlined in the respective package, apply only to successful referrals who complete the registration process and make a qualifying purchase.

Rewards are non-transferable and have no cash value.

General Terms and Conditions

Liability:

Cowo & Crèche will not be liable for any personal belongings or equipment left unattended in the Cowo or Crèche areas.

Cowo & Crèche is not responsible for the safety of unenrolled children brought to the premises, and parents/guardians must adhere to the safety and supervision guidelines.

Membership Termination:

Cowo & Crèche reserves the right to terminate or suspend memberships for violations of our terms and conditions, disruptive behavior, or failure to pay fees.

Membership Renewal:

Packages may be subject to renewal, and pricing and terms may change upon renewal. Members will be informed of any changes in advance.

Modification of Terms:

Cowo & Crèche may modify these terms and conditions at any time. Members will be notified of any changes in writing or via email.

Privacy Policy:

Members' personal information will be handled per our Privacy Policy.